Return & Exchange

We recommend you to initiate a return within 14 days from the time you received the order.

We do not offer free return from orders out of Estonia. If you have any questions or you would like to receive a consultation before ordering, please contact us here.

If you have received the wrong item or the workwear is damaged any way, please contact us and we will cover the cost of returning the package.


How to return orders?

Orders can be returned to post office or Itella/Omniva parcel machine.

If you would like to return through the post office or parcel machine, please add the following address to the package.

Mirtel Textile OÜ

Raua 55

Tallinn 10120

Estonia

(+372) 5553 7105

If you would like to return through the parcel machine, please send the package to Tallinn Torupilli Selver.

Thank you for your cooperation. If you have any questions feel free to contact us here.

Designed address label can be downloaded here:


What products can be returned?

Returnable products are:

  • products that are unused and unwashed
  • products that are not damaged
  • products that are not customised or differ from our usual product line
  • products must be in its original packaging


How to exchange items?

You will receive a return form with your package, where you can add the products that you would like to send back and include the new items. After we have received your package we will contact you.

If you have received the wrong item or the workwear is damaged, please contact us here.