Frequently Asked Questions
Please read our FAQ before sending us a message.
After we have packed your order and handed it over to the courier, we will send you notification with tracking information by e-mail.
The length of the delivery time depends on your location. In most cases the package should arrive within 6-10 working days. Additionally to delivery time we ask 2-5 working days for packaging your order.
After receiving your order, we will check if the ordered products are in stock. If the product is not in stock, we will send it to production. In most cases if the item is not in stock we are still able to send it out within 5 working days. If we need more time we notify you by e-mail.
We do not offer free returns outside of Estonia. If you would like to return any items you may send the workwear in original packaging back to us (Mirtel Design, Raua 55, 10120 Tallinn, Estonia, ph: +37255537105). More information can be found here.
Yes! With your order confirmation we have attached your invoice. It is usually located at the end of the e-mail.
If you are not able to find the invoice, send us an e-mail!
Send us an email
We are happy to answer your questions! You may contact us by e-mail or simpy fill the form below and we get back to you as soon as possible.
Phone: (+372) 55537102
Tallinn’s Store: Raua 55, 10120 Tallinn, Estonia
We are open only with prior notice (Make an appointment: Monday-Friday 10-18:00)! We are closed on weekends.