Returns & Exchanges
We recommend you to initiate a return within 14 days from the time you received the order.
We do not offer free return from orders out of Estonia. If you have any questions or you would like to receive a consultation before ordering, please contact us here.
If you have received the wrong item or the workwear is damaged any way, please contact us and we will cover the cost of returning the package.
We don’t have classic exchanges at Mirtel Design. Instead, simply return the work clothing you do not want, and then place a new order for the item you wish to receive instead. Once we’ve received your return, you’ll get a refund for the workwear item/-s you’ve sent back.
Thank you for understanding and if you have any questions feel free to contact us!
We do not offer free returns out of Estonia. Once we’ve received your return, you’ll get a refund for the workwear item/-s you’ve sent back. If returning work clothing, please use original packaging to protect items from any damage!
You may sent your return to the following address:
Top Textile OÜ (Mirtel Design)
(+372) 5553 7105
Thank you for your cooperation. If you have any questions feel free to contact us here.
What products can be returned?
Returnable products are:
- products that are unused and unwashed
- products that are not damaged
- products that are not customised or differ from our usual product line
- products must be in its original packaging
We value high quality of sewing and materials here at Mirtel Design. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed.
According to the Consumer Purchase Act, as a consumer, you must register a complaint regarding a defect within a reasonable time, and as soon as you have discovered the defect. Defects that are discovered on goods within a reasonable time, 2 months, are valid complaints. The defect must be an original production error. Issues caused by normal wear and tear and products older than two years are not eligible for complaints. If you wish to start a complaint, please send a picture and add a description of the discovered defect to the email: firstname.lastname@example.org.
Each order claim is processed and assessed manually, so it may take 14-30 business days to see a refund in your account. Unauthorized complaints are returned to the sender.