Refund policy

Effective date: June 19, 2026
Applies to purchases made from OÜ Top Textile (Mirtel Design)

Company details:
OÜ Top Textile (Mirtel Design)
Raua 55, 10120 Tallinn, Estonia
Registry code: 11034048
VAT: EE100902626
Email: contact@mirteldesign.com
Phone: +372 5553 7102

1. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from the purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

If your order consists of multiple items delivered separately, the withdrawal period expires 14 days after the day you receive the last item.

2. Order Cancellation Before Fulfilment

If your order has not yet been fulfilled or shipped, you may request cancellation through your customer account:

https://shopify.com/92574581069/account

You may also contact us by email at:

contact@mirteldesign.com

Please include your name and order number.

Cancellation requests are processed as soon as possible. If the order has already been fulfilled, shipped, or handed over to the delivery provider, the order can no longer be cancelled before delivery. In that case, you may still use your 14-day right of withdrawal after receiving the goods, where applicable.

3. How to Exercise the Right of Withdrawal

To withdraw from the purchase after receiving the goods, you must inform us by a clear written statement before the withdrawal period expires.

You may submit a return request through your customer account:

https://shopify.com/92574581069/account

You may also contact us at:

contact@mirteldesign.com

Please include:

your name
order number
the item(s) you wish to return

You may use the following example statement:

“I hereby withdraw from my contract of sale for the following goods: [product name], received on [date].”

4. Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.

Returned goods must:

be unused
be unwashed
be undamaged
include original labels and tags
be returned in original packaging where possible

Customers are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Return Shipping

Estonia

We offer free returns via parcel machines for orders delivered within Estonia.

International Orders

For orders shipped outside Estonia, the customer is responsible for return shipping costs, unless the item is defective or incorrect.

Return instructions will be provided after submitting a return request or contacting our customer service.

6. Refunds

If you withdraw from the purchase, we will refund:

the price of the returned goods
the standard delivery cost originally paid, if applicable

Additional delivery costs resulting from choosing a delivery method other than the least expensive standard delivery option will not be refunded.

Refunds will be processed:

without undue delay
no later than 14 days after we receive the returned goods, or
after receiving proof that the goods have been sent back

We may withhold the refund until the goods have been received or proof of return has been provided.

Refunds will be issued using the same payment method used for the original transaction, unless another method is agreed with the customer.

No additional fees will be charged for the refund.

7. Exchanges

We offer size exchanges as a commercial service.

Replacement items are dispatched after the returned goods have been received and inspected.

For orders within Estonia, exchanges can be arranged through parcel machines.

For international orders, customers are responsible for shipping costs associated with exchanges unless the product is defective.

Exchanges are subject to product availability.

8. Non-Returnable Items

The right of withdrawal does not apply to:

goods made according to the customer’s specifications
clearly personalized or custom-made products
items modified with embroidery, logos, or special alterations

Such products cannot be returned unless they are defective.

9. Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, please contact us as soon as possible at:

contact@mirteldesign.com

Please include:

your order number
description of the issue
photos of the product, if possible

Consumers are entitled to remedies under EU and Estonian consumer protection law, including repair, replacement, price reduction, or refund where applicable.