Shipping policy

Effective date: February 25, 2026

This Shipping Policy applies to orders placed through the website operated by:

OÜ Top Textile (Mirtel Design)
Raua 55, 10120 Tallinn, Estonia
Registry code: 11034048
VAT: EE100902626
Email: contact@mirteldesign.com
Phone: +372 5553 7102

1. Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed starting from the next business day, and the 1–2 business day processing period begins from that time.

During periods of high demand, product launches, or holidays, processing times may be slightly longer.

If a significant delay occurs, we will notify the customer by email.

2. Delivery Times

All orders are shipped using trackable delivery services.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

Estimated delivery times after dispatch:

  • Estonia: typically 1–3 business days

  • European Union: typically 10 business days

  • Other international destinations: delivery time may vary depending on destination and customs procedures

Delivery times are estimates only and may vary due to factors outside the Seller’s control, including carrier delays, customs processing, weather conditions, or peak shipping periods.

3. Shipping Costs

Shipping costs are calculated during checkout and displayed to the customer before payment confirmation.

The final shipping cost depends on:

  • delivery destination

  • delivery method selected

  • order size and weight

4. Delivery Responsibility and Risk

For consumer purchases, the risk of loss or damage to goods transfers to the customer when the goods are delivered into the consumer’s physical possession.

For business customers, risk transfers when the goods are handed over to the carrier, unless otherwise agreed.

5. Customs, Duties, and Import Taxes

For deliveries outside the European Union, the shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

Customs processing may also affect delivery times.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect address is provided and the order has already been dispatched, the Seller cannot guarantee successful delivery.

If the package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs for reshipment.

7. Lost or Delayed Shipments

If your shipment appears to be significantly delayed or lost in transit, please contact us at:

contact@mirteldesign.com

We will assist in initiating an investigation with the shipping carrier.

Carrier investigations may take several business days to complete.

8. Split Shipments

In certain cases, orders containing multiple items may be shipped in separate packages depending on product availability or logistics requirements.

Customers will not be charged additional shipping costs for split shipments.

9. Undeliverable Packages

If a shipment is returned to us because it was unclaimed, refused, or undeliverable, the customer may be responsible for additional shipping costs required to resend the order.